FAQ & Policy

Frequently Asked Questions

  1. What is an escape room?

    Escape rooms at Breakout® are like a symphony of intriguing puzzles and amazing story-lines. Find the right clues, figure out the puzzles and make your escape within given time.

    You are locked inside a room with an enticing story line that we are proud to say is what differentiates us from other escape rooms. You must rummage the room for clues and piece the puzzle together in order to unravel the mystery and find your way out of the room in time. You have 60 minutes to save the day. Prepare yourself to ride a high on an adrenaline rush!

  2. What makes Breakout® different from other escape rooms?

    Breakout® brings to you MOVIE-STYLED Escape Rooms. Our escape room experiences aren’t simply about finding the final key and making that escape, because that will simply not suffice. To help you achieve a sense of achievement we’ve made the experience much more enrapturing! You need to find all the clues, piece together all the parts of the story. Don’t just escape the room but embark on an adventure. Our story-lines are based on actual historical events, we took great measures to make it one hell of an experience for you. Here at Breakout® we make sure you get the absolute best experience, pulling you right into the story-line whether it’s a bank robbery or a deciphering codes.
  3. How to reserve an experience at Breakout®?

    We all want things to come with ease, so we made this very easy for you. You can book online with us by going to “book now” and selecting your game and time slot or you can always call us to make the booking. Our team is always happy to assist and help in any way that suits you best.
  4. How to organize a corporate event at Breakout®?

    You can book corporate events by simply calling us and speaking to our party experts who would be happy to help you with your concerns and ideas or you can contact us through the web form available at our website.
  5. How to host a birthday party at Breakout®?

    You can simply fill in a form that’s available on our website and we will get back to you or you can call and talk to our experts.
  6. How do i cancel my reservation?

    We have a no cancellation policy. However, you can contact us and we’ll be more than happy to book you an alternative time slot in the next 6 months.
  7. I can’t make an online payment for my booking. What do I do?

    You can simply call us, make the booking and pay at the facility after the game!
  8. I am unable to make it for a booked slot, will I get an alternative slot?

    We will offer you a different time slot on the same day or a different day with a prior notice of at least 48 hours. The next date can be selected anytime for the next 6 months!
  9. What happens if I’m late?

    We will try our best to accommodate you for the full duration of your game. But in circumstances we are unable to accommodate you for the full 60 minutes, we will try and maximise your experience here at Breakout®.
  10. Can I make a reservation over a phone call?

    Yes, you can call us and make your booking for the games on this number.
  11. What is the age limit to play at Breakout®?

    We have games for everyone from children and adults of all ages starting from 5. We have games especially curated for children who belong to the age group of 5-9 years. Children above the age of 8 can play Murder Mystery, Kidnapped and Classified if they are accompanied by adults, because it’d be better to experience something more intense with an adult by their side. Children will not be allowed to play certain games even if accompanied by an adult because we don’t want to scar them for life by showing them something they might not be ready for!
  12. Can a group of teenagers play a game?

    Yes, a group of teenagers can play the games at our facility. But of-course, the game choices could vary based on the age group.
  13. Should a teenager be accompanied by an adult?

    If the teenagers are accompanied by an adult for the games, it would be great, but it’s by no means necessary. We have restrictions on certain games, and we request you to refer to the age criteria for each game to make the call.
  14. How many people as a group can play a game at Breakout®?

    The capacity varies for each game. The more the merrier! Our game masters believe that the bigger the group the better the experience, and the more fun it is to solve the escape rooms. Our space as a whole can accommodate about 50 people at a time.
  15. What is the time duration of each game?

    Your team will be given the duration of 60 minutes to complete the game. However, we would request you to reach the facility 15 minutes before the game starts as there are a few formalities that need to be taken care of before you start the game. Also, we’d love it if you would spare 15 minutes after the game to take part in the post game discussion.
  16. What happens if I can’t finish the game in the given duration?

    You will be locked in forever! Trust us!
  17. Are the games scary?

    The games are not built to be scary for people of most ages. Certain props or the setup of the room could be intimidating because we need to keep the ambiance of the room as real as possible, but there isn’t anything scary about our rooms, unless specifically identified. Do not hesitate to reach out to us if you have any questions on the scariness of the games in case you have a little one accompanying you or someone who has a medical condition.
  18. What if I get stuck while playing the game?

    We have our game experts always monitoring you and they are just a call away. A basic phone will be given to your team before you enter the escape rooms so that you can contact the game master if you were in need of any kind of help.
  19. Are phones allowed while playing a game?

    You won’t be allowed to carry phones inside the Breakout Rooms as we do not allow photography inside the rooms. Also, we want you to enjoy the game and completely indulge in the experience.
  20. Do you have locker facility?

    Yes, we do have locker facility here at Breakout®. You can use the lockers to keep your belongings before you start the game. The key for the locker can be carried when you enter a Breakout Room.
  21. How about Parking? Can we park our Four-Wheeler there?

    Absolutely. We have dedicated car parking that can fit about 5 cars at our facilities. That aside, we have ample street parking on weekends! Reach out to us, if you still have your concerns. We will try and have them accommodated.
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